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Archives for December 2010

A Sad Conversation With Dell Returns

December 23, 2010 by Danny Sullivan

Two months ago, I ordered a monitor extender from Dell. It didn’t work as I’d expected. I thought I returned it. Today, I learned hadn’t. Horror — it’s now 20 days past Dell’s 21 day return policy. Would they be flexible? Would they be understanding? No. Worse, they were just inept and wasteful of my […]

Filed Under: Rants

About Danny Sullivan

Danny Sullivan is a former analyst and journalist who works for Google to help educate the public about search, to explore and explain issues that may arise with search, and take feedback from the public to help promote solutions.

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